{"id":58957,"date":"2025-03-09T23:00:28","date_gmt":"2025-03-10T06:00:28","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=58957"},"modified":"2025-03-14T03:28:31","modified_gmt":"2025-03-14T10:28:31","slug":"expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners","status":"publish","type":"post","link":"\/us\/en\/blog\/expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners\/","title":{"rendered":"Expanding the power of RingCX: Welcome Textel, PCI Pal, and Yellow.ai as new ecosystem partners"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">At RingCentral, we understand that exceptional customer experiences are the backbone of every successful business. That\u2019s why we are thrilled to announce the expansion of the RingCX partner ecosystem with the addition of three innovative partners: PCI Pal, Textel, and Yellow.ai. These integrations reinforce our commitment to delivering seamless, intelligent, and customer-centric solutions, making RingCX the ultimate platform for effortless customer interaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s dive into what each of these new partnerships means for our customers and the value they bring to the RingCX experience.<\/span><\/p>\n<h2 class=\"heading h2 h3\"><span style=\"font-weight: 400;\"><a id=\"PCI\"><\/a>PCI Pal: Securing customer data during interactions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The trust of your customers is non-negotiable, particularly when sensitive payment information is involved. That\u2019s why <\/span><a href=\"https:\/\/www.pcipal.com\/\"><span style=\"font-weight: 400;\">PCI Pal<\/span><\/a><span style=\"font-weight: 400;\">, a global leader in secure payment solutions, is an invaluable addition to the RingCX ecosystem. Together, we\u2019re committed to safeguarding customer interactions while maintaining compliance with stringent security standards.<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-58959 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/02\/pcipal-logo.jpg\" alt=\"PCI Pal logo\" width=\"390\" height=\"294\" \/><\/p>\n<p><span style=\"font-weight: 400;\">How does PCI Pal enhance RingCX?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Secure payments<\/b><span style=\"font-weight: 400;\">: PCI Pal enables secure payment processing during customer interactions by protecting sensitive cardholder data.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Compliance made easy<\/b><span style=\"font-weight: 400;\">: Ensure your business meets global PCI DSS compliance standards without compromising the user experience.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Confidence and trust<\/b><span style=\"font-weight: 400;\">: Build customer confidence by integrating industry-leading payment security directly into your contact center operations.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">PCI Pal\u2019s integration gives your business the tools needed to confidently handle transactions while delivering a frictionless and worry-free customer experience.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"Textel\"><\/a>Textel: Powering enhanced text conversations<\/span><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-58960 size-medium\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/02\/textel-e1740169673916-300x126.png\" alt=\"Textel logo \" width=\"300\" height=\"126\" \/><\/p>\n<p><span style=\"font-weight: 400;\">With changes in how consumers interact with businesses, proactive customer communication is key to staying ahead. With <\/span><a href=\"https:\/\/textel.net\/\"><span style=\"font-weight: 400;\">Textel<\/span><\/a><span style=\"font-weight: 400;\"> now integrated into RingCX, businesses can unlock powerful SMS capabilities that go beyond traditional texting, enabling proactive outreach and intelligent interaction management.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What does Textel bring to RingCX?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Textel Blast for proactive outreach<\/b><span style=\"font-weight: 400;\">: Proactively reach your customers with mass text messaging campaigns that deliver timely updates, promotions, or critical notifications. With Textel Blast, businesses can effortlessly engage large audiences while maintaining a personal touch.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Web-to-text<\/b><span style=\"font-weight: 400;\">: Turn your business website into an instant communication hub. Web-to-text allows customers to seamlessly move from web chats to SMS conversations for faster, more convenient service.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Line intelligence<\/b><span style=\"font-weight: 400;\">: Gain powerful insights into your text communication. Textel&#8217;s line intelligence optimizes communication efficiency by tracking metrics, ensuring textable numbers, and avoiding potential compliance risks.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">From launching targeted campaigns to streamlining customer-initiated interactions, Textel&#8217;s innovative features ensure your team stays connected and proactive, delivering an enhanced customer experience every time.<\/span><\/p>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"Yellow-ai\"><\/a>Yellow.ai: AI-powered customer support automation<\/span><\/h2>\n<p><a href=\"http:\/\/yellow.ai\"><span style=\"font-weight: 400;\">Yellow.ai<\/span><\/a><span style=\"font-weight: 400;\"> specializes in enterprise-grade customer service automation, combining human-like conversational intelligence with AI-driven insights. By integrating Yellow.ai with RingCX, your business will supercharge its customer support capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-58961 size-medium\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/02\/Yellow-logo-e1740169702731-300x79.png\" alt=\"Yellow.ai logo\" width=\"300\" height=\"79\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wh<\/span>y Yellow.ai is a game-changer for RingCX:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Omnichannel AI agents<\/b><span style=\"font-weight: 400;\">: Deliver consistent and empathetic conversations across voice, chat, email, and other digital channels, ensuring customers feel valued wherever they interact with you.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>24\/7 automation<\/b><span style=\"font-weight: 400;\">: Achieve up to 90% automation, delivering faster resolutions and reducing effort for both agents and customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advanced sentiment detection<\/b><span style=\"font-weight: 400;\">: Yellow.ai&#8217;s AI agents are equipped to detect customer emotions, ensuring more human-like and empathetic responses.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">From streamlining customer service workflows to building meaningful engagement, Yellow.ai unlocks the potential for businesses to deliver a truly intelligent and scalable CX strategy.<\/span><\/p>\n<h2 class=\"heading h3 h2\"><span style=\"font-weight: 400;\"><a id=\"Bringing\"><\/a>Bringing it all together: A unified, intelligent CX solution<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The addition of Textel, PCI Pal, and Yellow.ai to the RingCX partner ecosystem exemplifies our mission to provide businesses with cutting-edge tools that simplify customer interactions, enhance security, and drive meaningful engagement. Whether you\u2019re looking to increase satisfaction through real-time messaging, handle payments securely, or optimize performance with the help of AI, RingCX\u2019s expanded ecosystem has you covered.<\/span><\/p>\n<h3 class=\"heading h3\"><span style=\"font-weight: 400;\">Why RingCX + trusted partners?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our open platform approach allows businesses to seamlessly integrate leading technologies into their RingCX solution. Here\u2019s how partnering with best-in-class providers like Textel, PCI Pal, and Yellow.ai elevates your operations:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unified experience<\/b><span style=\"font-weight: 400;\">: All tools work harmoniously within RingCX\u2019s ecosystem, ensuring smooth workflows for agents and customers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Endless scalability<\/b><span style=\"font-weight: 400;\">: As your business evolves, you can rely on RingCX and its growing partner network to support your needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Future-ready<\/b><span style=\"font-weight: 400;\">: By integrating the latest in AI, secure payments, and customer messaging, RingCX prepares your business to adapt to the ever-changing customer experience landscape.<\/span><\/li>\n<\/ul>\n<h2 class=\"heading h2\"><span style=\"font-weight: 400;\"><a id=\"Embrace\"><\/a>Embrace the next level of customer experience<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">By expanding the RingCX partner ecosystem, we\u2019re not just adding features\u2014we\u2019re empowering businesses to create smarter, safer, and more engaging customer interactions. Whether you\u2019re scaling your operations or enhancing the quality of care you provide, RingCX, now with <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcx\"><span style=\"font-weight: 400;\">Textel, PCI Pal, and Yellow.ai integrations<\/span><\/a><span style=\"font-weight: 400;\">, is here to help you succeed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ready to explore these integrations? Reach out to us today to speak with an expert and see how the new RingCX ecosystem can reshape your customer journey.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At RingCentral, we understand that exceptional customer experiences are the backbone of every successful business. That\u2019s why we are thrilled to announce the expansion of the RingCX partner ecosystem with the addition of three innovative partners: PCI Pal, Textel, and Yellow.ai. These integrations reinforce our commitment to delivering seamless, intelligent, and customer-centric solutions, making RingCX &#8230;<\/p>\n","protected":false},"author":1145,"featured_media":59192,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,4],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v19.7.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Welcome Textel, PCI Pal, and Yellow.ai as new ecosystem partners<\/title>\n<meta name=\"description\" content=\"With Textel, PCI Pal, and Yellow.ai integrations, RingCX will help you create smarter, safer, and more engaging customer interactions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expanding the power of RingCX: Welcome Textel, PCI Pal, and Yellow.ai as new ecosystem partners\" \/>\n<meta property=\"og:description\" content=\"With Textel, PCI Pal, and Yellow.ai integrations, RingCX will help you create smarter, safer, and more engaging customer interactions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-10T06:00:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-14T10:28:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/Image-Overlay-Filter-14-2-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Andy Watson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Andy Watson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners\/\"},\"author\":{\"name\":\"Andy Watson\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/31e6c9b50f5fb708fd9a3760d59571fb\"},\"headline\":\"Expanding the power of RingCX: Welcome Textel, PCI Pal, and Yellow.ai as new ecosystem partners\",\"datePublished\":\"2025-03-10T06:00:28+00:00\",\"dateModified\":\"2025-03-14T10:28:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/expanding-the-power-of-ringcx-welcome-textel-pci-pal-and-yellow-ai-as-new-ecosystem-partners\/\"},\"wordCount\":786,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"articleSection\":[\"Communication &amp; 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