{"id":56385,"date":"2024-06-03T15:33:47","date_gmt":"2024-06-03T22:33:47","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?p=56385"},"modified":"2025-06-22T23:38:08","modified_gmt":"2025-06-23T06:38:08","slug":"ringcx-immersive-agent-experiences-powered-by-ai","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/","title":{"rendered":"RingCX Immersive Agent Experiences powered by AI"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For optimal customer interactions, agents require rapid access to essential customer information within their daily tools. This enables them to resolve issues promptly. However, a significant challenge arises because this information is often spread across multiple applications. The need to switch between different applications during a customer interaction can prolong resolution times, annoy customers, and contribute to agent stress or burnout.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/ringcx.html\">RingCX<\/a> is solving this challenge by focusing on delivering immersive agent experiences through integrations with leading CRM applications<\/span><span style=\"font-weight: 400;\"> to simplify how agents handle customer interactions. Agents live in the CRM app and RingCX allows them the full functionality to handle the customer service inquiry all within a single application.\u00a0 Let\u2019s take a look.\u00a0\u00a0\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><b>Omnichannel CRM Integrations\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Earlier this year, we <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/ringcentral-expands-global-footprint-and-drives-adoption-momentum-of-ringcx-ai-powered-contact-center.html\"><span style=\"font-weight: 400;\">announced omnichannel integrations with five leading CRMs<\/span><\/a><span style=\"font-weight: 400;\">, including Salesforce, Hubspot, ServiceNow, Zendesk, and Microsoft Dynamics 365. These integrations, developed and managed by RingCentral, are available at no additional cost and included in the RingCX package. Since we develop and own these integrations, we will keep innovating on them and enabling customers to leverage new capabilities from both RingCX and the CRM, at no additional cost.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlike integrations from other vendors that are often limited in channels that they support, RingCX supports inbound and outbound voice along with 20+ digital channels including email, messaging, social, in-app, web, and more. <\/span><span style=\"font-weight: 400;\">The RingCX interface is embedded right within the CRM interface and will match contacts in the CRM during screen pop, create or manage existing tickets or cases, and automatically log each interaction in the CRM. <\/span><span style=\"font-weight: 400;\">These capabilities have attracted significant customer interest, with over 20 customers adopting the RingCX Salesforce adapter in its first month<\/span><span style=\"font-weight: 400;\"> of availability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can read more about our CRM integrations in the <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcx\"><span style=\"font-weight: 400;\">RingCentral App Gallery<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-56391 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/Blog-article-image-1.png\" alt=\"RingCentral App Gallery\" width=\"1900\" height=\"1080\" \/><\/p>\n<h2 class=\"heading h2\"><b>RingCX Browser Extension for Chrome<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">RingCX\u2019s new browser extension for Google Chrome provides a way for agents to work in a web browser (whether in a home grown CRM or other business tool) and have the ability to answer inbound calls or click-to-dial. <\/span><span style=\"font-weight: 400;\">The simplicity of the extension enhances agent productivity by eliminating switching to another application to answer the phone call which would often be\u00a0 required to support customers. Agents can stay focused on customer interactions without interruption, leading to quicker response times and improved customer satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By configuring the extension to open a designated URL upon receiving a call, agents can access relevant customer information or internal resources instantaneously. This ensures that agents are equipped with the right tools and data to resolve customer inquiries efficiently, without the hassle of navigating multiple systems or applications. Agents can devote their energy to providing personalized support and building stronger customer relationships.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about this new integration by contacting\u00a0<\/span><span style=\"font-weight: 400;\">ringcxmarketing@ringcentral.com<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2 class=\"heading h2\"><b>RingCX Direct Routing for Microsoft Teams<\/b><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-56392 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/Blog-article-image-2.png\" alt=\"RingCentral for Microsoft Teams Direct Routing\" width=\"1900\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our new RingCX Direct Routing for Microsoft Teams integration blends the RingCX contact center experience seamlessly into Microsoft Teams, allowing users to <\/span><span style=\"font-weight: 400;\">make and receive calls without leaving the application. The integration u<\/span><span style=\"font-weight: 400;\">pholds RingCentral\u2019s 99.999% uptime Service Level Agreement for Teams users, empowering them with uninterrupted access to essential tools.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCX direct routing for Microsoft Teams is now available through an early adopter program.<\/span><span style=\"font-weight: 400;\"> Customers can reach out to <\/span><span style=\"font-weight: 400;\">ringcxmarketing@ringcentral.com<\/span><span style=\"font-weight: 400;\"> to express interest in participating.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With our immersive agent experiences for RingCX, agents can work within the familiar\u00a0 tools they use every day, with easy access to the information they need to make customers feel valued. Happier customers and agents are a win-win for any business.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For optimal customer interactions, agents require rapid access to essential customer information within their daily tools. This enables them to resolve issues promptly. However, a significant challenge arises because this information is often spread across multiple applications. The need to switch between different applications during a customer interaction can prolong resolution times, annoy customers, and &#8230;<\/p>\n","protected":false},"author":251,"featured_media":56393,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43331,4],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v19.7.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RingCX Immersive Agent Experiences powered by AI | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"For optimal customer interactions, agents require rapid access to essential customer information within their daily tools. This enables them to resolve\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCX Immersive Agent Experiences powered by AI\" \/>\n<meta property=\"og:description\" content=\"For optimal customer interactions, agents require rapid access to essential customer information within their daily tools. This enables them to resolve\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-03T22:33:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-23T06:38:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2024\/06\/Blog-hero.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"John Finch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"John Finch\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/\"},\"author\":{\"name\":\"John Finch\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/7b8409c091ac9b4406739ed47560a003\"},\"headline\":\"RingCX Immersive Agent Experiences powered by AI\",\"datePublished\":\"2024-06-03T22:33:47+00:00\",\"dateModified\":\"2025-06-23T06:38:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/\"},\"wordCount\":581,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"articleSection\":[\"AI &amp; Innovation\",\"Customer &amp; employee experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcx-immersive-agent-experiences-powered-by-ai\/\",\"name\":\"RingCX Immersive Agent Experiences powered by AI | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"datePublished\":\"2024-06-03T22:33:47+00:00\",\"dateModified\":\"2025-06-23T06:38:08+00:00\",\"description\":\"For optimal customer interactions, agents require rapid access to essential customer information within their daily tools. 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